Privacy Policy

1. Business operator and contact

Business operator

WAVE JAM Ltd. (Japanese legal name: 有限会社ウエーブジャム)

Representative

Daigoro Kaga, Representative Director

Address

1-27-12 Fujimicho, Tachikawa-shi, Tokyo 190-0013, Japan

Privacy contact

info@wave-jam.com

2. Information we collect

We collect the following information only as needed for the purposes below:

• Name, company name, email address, telephone number, inquiry content, and attachments you provide when contacting us or requesting support
• License registration name, company name when provided, email address, billing country or region, checkout route, product name, purchase information, Mac ID, records of acceptance of applicable terms and notices, and license-issue or support records needed to sell, renew, or reissue a license
• Stripe payment results, transaction identifiers, payment date and time, amount, currency, payment status, billing country and address, and any tax ID entered, as needed to confirm payment and handle tax
• Server logs automatically generated when you use our website, such as access date and time, IP address, and technical information about the browser or device

Stripe handles card numbers and other payment-method details in Stripe Checkout. We do not normally receive those details.

3. How we use information

We use information for the following purposes:

• To answer inquiries, provide technical support, and assess refund or reissue requests
• To accept orders, select and verify the eligible territory and checkout route, confirm payment, issue, renew, or reissue licenses, and contact customers after purchase
• To prevent misuse, operate the Products and website securely, and respond to incidents
• To create and retain records required for accounting, tax, and other legal obligations
• To send important notices about this Policy or the provision of the Products

4. Payment service

We use Stripe for payment processing. Orders with Japanese billing addresses use standard Stripe Payments. Orders with billing addresses in the United States, EU member states, or the United Kingdom use Stripe Managed Payments, where Stripe or Link acts as merchant of record and processes information needed for payment, tax, and transaction support. Information entered in Stripe Checkout is handled under Stripe’s Privacy Policy.

5. Service providers and third-party disclosure

We may engage service providers that apply appropriate safeguards to process information as necessary for payment, website and email operations, data storage, and related operations. Except where permitted or required by applicable law, including to protect life, body, or property, we do not disclose personal information to third parties without your consent.

We do not sell or rent personal information.

6. Support outside Japan and translation

Support outside Japan is available by email only. When replying to messages received in languages other than Japanese, we may use the Mac built-in translation feature in on-device mode. Under this process, we do not send the content of your email to an external translation service for translation.

Stripe provides services globally, and its processing of personal data may include processing outside Japan. Please review Stripe’s Privacy Policy for its practices. If we need to provide personal information to a third party outside Japan, we take measures required by applicable law.

7. Retention and security

We retain information for the period needed for the purposes described above and for periods required by applicable law. When it is no longer needed, we delete or anonymize it by reasonable means.

We apply organizational and technical safeguards appropriate to the nature of the information, including access-control and password-management measures.

8. Your requests and complaints

To the extent provided by applicable law, you may request notice of purpose of use, access, correction, addition, deletion, restriction of use, erasure, or cessation of third-party disclosure of your personal information. To make a request or submit a complaint, email info@wave-jam.com with the subject line “Personal Information Request.”

After confirming your identity using the minimum information necessary, we respond in accordance with applicable law. We currently do not charge a fee for this procedure.

9. Changes to this Policy

We may update this Policy as required by law or changes in how we provide the Products. The updated Policy applies when posted on this page.

Related notices

For sales conditions, see our Legal Notice for Mail Order Sales. For license conditions, see our Terms & Important Notices.