Legal Notice for Mail Order Sales

Seller

Seller

WAVE JAM Ltd. (Japanese legal name: 有限会社ウエーブジャム)

Representative

Daigoro Kaga, Representative Director

Address

1-27-12 Fujimicho, Tachikawa-shi, Tokyo 190-0013, Japan

Telephone

+81 42 527 6751 (telephone support in Japanese)

Contact

info@wave-jam.com (normally answered within three Japanese business days)

Japanese Qualified Invoice Registration Number

T7012802000921

Customers and sales territory

We sell to companies, sole proprietors, and individuals. Paid licenses are available to customers whose billing address is in Japan, the United States, an EU member state, or the United Kingdom.

The website and three-month Trial remain accessible outside these territories, but paid licenses are not sold to billing addresses outside them. Support for customers outside Japan is provided by email only.

Price

Japan (tax included)

WJ Sound Pon: JPY 2,200 / WJ Video Pon: JPY 11,000

United States, EU member states, and United Kingdom (base price before applicable taxes, in JPY)

WJ Sound Pon: JPY 2,000 / WJ Video Pon: JPY 10,000

Tax

For orders with a Japanese billing address, WAVE JAM is the seller and adds 10% Japanese consumption tax through the domestic standard Stripe Checkout. Orders with billing addresses in the United States, EU member states, or the United Kingdom use Stripe Managed Payments, which shows tax and the final total before confirmation based on the billing address and applicable law.

Other customer costs

Licenses are provided electronically, so there are no shipping charges. Customers are responsible for internet connection charges, payment-method fees, foreign-exchange fees, and other costs associated with a purchase from outside Japan.

Payment method and timing

Orders with a Japanese billing address use the domestic standard Stripe Checkout and accept eligible credit or debit cards. Apple Pay or Google Pay may appear depending on the device and eligibility; Link is not shown. Orders with billing addresses in the United States, EU member states, or the United Kingdom use Stripe Managed Payments, where Stripe or Link displays the available payment methods. Payment is due when the order is placed.

License delivery and term

After Stripe confirms successful payment and we verify the Mac ID, billing country, checkout route, and Japanese consumption tax where applicable, we issue a license file for one Mac within 24 hours in principle. Each license is valid for one year from its issue date and does not renew automatically.

Renewal requires a separate purchase. Remaining paid time is preserved: the new one-year term starts from the later of the current expiration date and the renewal purchase date.

The license remains usable through the end of its stated expiration date, with no additional grace period. If expiration occurs while the Software is already open, playback is not forcibly stopped during that running session. After the Software is closed, the operating screen cannot be opened again while expired. Importing a renewed license restores use.

Cancellations and refunds

After a license file is issued, refunds for a change of mind are generally unavailable. Please confirm operation with the three-month Trial before purchasing.

Where a consumer in an EU member state or the United Kingdom requests delivery before an applicable withdrawal or cancellation period expires, the purchase page obtains express consent to begin delivery and acknowledgement that, to the extent permitted by law, the right of withdrawal or cancellation may end once digital delivery begins. Nothing in this notice limits mandatory consumer rights.

We cancel the order, provide a refund, or make an appropriate correction for duplicate payments; an incorrect product or Mac ID identified before license issue; a mismatch between the country selected on the purchase page and the Stripe billing country that prevents processing through the correct checkout route; a failure of license activation or core functions in a supported environment that we cannot resolve through correction or reissue within a reasonable period; or where otherwise required by applicable law.

When WAVE JAM issues a refund, it will generally refund the full transaction amount and will not issue partial refunds, except where a different remedy is required by applicable law or determined by Stripe or Link.

System requirements and support

Both products are for Mac. WJ Video Pon requires an Apple Silicon Mac and macOS 12 or later. Before purchasing, use the three-month Trial to confirm compatibility with your Mac, peripherals, and materials.

Telephone support in Japan is available in Japanese only. Support from outside Japan is provided by email only. We may use translation as needed when replying to inquiries received in languages other than Japanese.

Terms

For license conditions, reissue after Mac hardware failure, and liability, see the Terms & Important Notices. Nothing in this notice limits rights that cannot be limited under applicable law.

Privacy Policy

For the handling of personal information in connection with purchases, license issue, and support, see our Privacy Policy.