Terms & Important Notices

1. Purpose of the Trial

The free Trial lasts for three calendar months from the first Trial activation for each product on each Mac. Updating preserves the original start date and time.

The expiry is three calendar months after that start; if the corresponding day does not exist, it uses the last day of that month. Check the expiry shown in the app.

The Trial is provided to verify compatibility with the Mac, peripherals, audio and video materials, and workflow you will use in production. Test it thoroughly in your actual environment before live use.

2. Backups and preparation for live use

You are responsible for backing up materials, settings, and other necessary data, and for completing adequate testing before live use. For live events, performances, broadcasts, or any use where interruption is unacceptable, prepare backup equipment and alternative methods at your own responsibility.

3. No general performance guarantee; limitation of liability

The Software does not guarantee operation with every Mac, peripheral, material, or network, uninterrupted operation, or the prevention of data loss or equipment trouble. WAVE JAM’s liability is limited to the extent permitted by applicable law. This limitation does not apply to willful misconduct, gross negligence, or any liability that cannot legally be limited.

4. Annual licenses and Mac registration

An annual license is issued for each product and each Mac, and is tied to the Mac ID confirmed at purchase. A separate license is required for a planned Mac replacement, transfer to another person, or use on multiple Macs.

An annual license remains usable through the end of its stated expiration date. There is no additional grace period. If the license expires while the Software is already open, playback is not forcibly stopped during that running session. After the Software is closed, the operating screen cannot be opened again while the license is expired. Importing a renewed license restores use.

5. Refund conditions

After a license file has been issued, refunds for change of mind are generally unavailable. Please confirm operation with the Trial before purchasing.

Where a consumer in an EU member state or the United Kingdom requests delivery before an applicable withdrawal or cancellation period expires, the purchase page obtains express consent to begin delivery and acknowledgement that, to the extent permitted by law, the right of withdrawal or cancellation may end once digital delivery begins. Nothing in these Terms limits mandatory consumer rights.

After confirming the circumstances, WAVE JAM will provide a refund or appropriate correction in the following cases:

• The purchaser reports an unintended duplicate payment and WAVE JAM confirms that separate payments were completed.
• An incorrect product or Mac ID is identified before the license file is issued.
• The country or region selected at purchase does not match the Stripe Checkout billing country, so the order cannot be processed through the correct checkout route.
• License activation or core functions cannot be used in a supported environment, and WAVE JAM cannot resolve the issue through correction or reissue within a reasonable period.
• A refund or other remedy is required by applicable law.

If a separate payment for the same product and Mac ID is completed normally, it is generally treated as a renewal and a new one-year term is added from the day after the current expiration date. If the second payment was unintended, contact us with the purchase information.

When WAVE JAM refunds a domestic standard Stripe Checkout transaction, it generally refunds the full transaction amount and does not issue partial refunds. Overseas Managed Payments transactions may also be subject to Stripe or Link procedures and decisions. A different remedy may apply where required by applicable law.

6. Reissue after Mac hardware failure

During a valid annual-license term, if the registered Mac can no longer use the Software because of an unexpected hardware failure or a logic-board replacement by Apple Authorized Service, one free reissue is available for the same product and remaining term, subject to verification.

• Submit the request within 90 days of the failure or repair.
• Provide purchase information, the old and new Mac IDs, and documentation showing the failure or repair.
• A reissue does not extend the license term. Use of the license on the old Mac must end.
• Planned replacements, transfers, use on multiple Macs, loss, and theft are not eligible for a free reissue.

7. Contact and changes to these Terms

For refund or reissue requests, contact info@wave-jam.com with your purchase information. We normally reply within three Japanese business days. Telephone support in Japanese is available at +81 42 527 6751.

Support for customers outside Japan is available by email only. We may use translation as needed when replying to inquiries received in languages other than Japanese.

For the sales conditions, see our Legal Notice for Mail Order Sales. For the handling of personal information, see our Privacy Policy. WAVE JAM may update these Terms as required by law or the way the Software is provided. Updated Terms apply when posted on this page.